CCIA NSW Member Masterclasses 2025 – Sydney

Holiday Parks & Residential Land Lease Communities Masterclass

Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.

These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.

Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.

Don’t miss out on a Masterclass near you!

Topics include:

For Holiday Parks 

• Developing Useful Booking Terms & Conditions
• Managing your Agreements with Long-term Casual Occupants
• Implementing Policies, Processes and Park Rules to deal with common issues, including:Problems with Bookings
• Refunds
• Children and Supervision
• Traffic and Parking
• Anti-Social Behaviour

For Residential Land Lease Communities

• Residents Committees 101
• Dealing with Deceased Estates
• Handling Disputes, Breaches and Terminations

Who Should Attend?

• Managers, including park/community managers and assistant managers
• Team leaders and supervisors
• Employees in customer facing roles, including sales, customer service and complaints management.

Presenter

• Gillian Moore, General Manager – Member Support Services, CCIA NSW