Building on the success of our 2024 Compliance Roadshow, this year we are taking members on a ‘deep dive’ into compliance training with our Member Masterclasses for Holiday Parks, Residential Land Lease Communities and RV Manufacturers, Dealers and Repairers.
These in-depth training sessions offer an exceptional opportunity to network and enhance your expertise in crucial regulatory and compliance areas within the caravan and camping and land lease living industries.
Masterclasses will run throughout the year across the State, with many being offered alongside local CCIA NSW Regional Meetings so you can make the most of your time and get support from our team.
Don’t miss out on a Masterclass near you!
Topics include:
For Holiday Parks
- Developing Useful Booking Terms & Conditions
- Managing your Agreements with Long-term Casual Occupants
- Implementing Policies, Processes and Park Rules to deal with common issues, including:
- Problems with Bookings
- Refunds
- Children and Supervision
- Traffic and Parking
- Anti-Social Behaviour
For Residential Land Lease Communities
- Residents Committees 101
- Dealing with Deceased Estates
- Handling Disputes, Breaches and Terminations
For RV Manufacturers, Dealers and Repairers
- Responsibilities and Accountability to Customers
- Addressing Common Problems
- How to Avoid or Deal with Disputes
- Preparing for the NSW Civil and Administrative Tribunal (NCAT)
Who Should Attend?
- Managers, including park/community managers and assistant managers
- Team leaders and supervisors
- Employees in customer facing roles, including sales, customer service and complaints management.
Event Details
| Location | Date & Time | Session | Cost (per person) | In Conjunction with CCIA NSW Meeting? |
|---|---|---|---|---|
| Far North Coast Venue: Discovery Parks – Ballina 25 Fenwick Drive Ballina Register | Thursday 29 May 2025 1pm – 3pm | Residential Land Lease Communities Masterclass | $49 | Yes – Far North Coast Regional Meeting (11am – 1pm) |
| North Coast Venue: Rydges Port Macquarie 1 Hay Street Port Macquarie Register | Tuesday 3 June 2025 1pm – 3pm | Residential Land Lease Communities Masterclass | $49 | Yes – North Coast Regional Meeting (11am – 1pm) |
| Inland Venue: Echuca Workers 165-171 Annesley Street Echuca Register | Thursday 26 June 2025 1pm – 3pm | Holiday Parks Masterclass | $49 | Yes – Murray/Riverina Regional Meeting (11am – 1pm) |
| South Coast Venue: Batemans Bay Soldiers Club 6 Beach Road Batemans Bay Register | Thursday 24 July 2025 3.30pm – 5.30pm | Holiday Parks Masterclass | $49 | Yes – South Coast Regional Meeting (6pm – 8pm) |
| Central Coast Venue: Kincumber Nautical Village 57 Empire Drive Kincumber Register | Tuesday 19 August 2025 1pm – 3pm | Residential Land Lease Communities Masterclass | $49 | Yes – Central Coast Regional Meeting (11am – 1pm) |
| North Coast Venue: Coffs Harbour Surf Club 23 Surf Club Road Coffs Harbour Register | Thursday 21 August 2025 1pm – 3pm | Holiday Parks Masterclass | $49 | Yes – North Coast Regional Meeting (11am – 1pm) |
| Sydney Venue: CCIA NSW Meeting Hub, Grand Avenue, Gate 1 Entrance, Rosehill Gardens Racecourse Register | Wednesday 3 September 2025 10am – 12pm | Holiday Parks Masterclass | $59 ($99 for both Sydney sessions on 3 September) | No |
| Sydney Venue: CCIA NSW Meeting Hub, Grand Avenue, Gate 1 Entrance, Rosehill Gardens Racecourse Register | Wednesday 3 September 2025 12.30pm – 2.30pm | Residential Land Lease Communities Masterclass | $59 ($99 for both Sydney sessions on 3 September) | No |
| Far North Coast Venue: Greenmount Beach Surf Club Cnr Hill Street and Marine Parade Coolangatta Register | Tuesday 16 September 2025 1pm – 3pm | Holiday Parks Masterclass | $49 | Yes – Far North Coast Regional Meeting (11am – 1pm) |
| Online Venue: Microsoft Teams Register | Tuesday 18 November 2025 12pm – 2pm | RV Manufacturers, Dealers and Repairers Masterclass | $49 | No |
| Leisure Coast | **Past Event** Wednesday 19 March 2025 | |||
| Sydney | **Cancelled** Thursday 17 April 2025 |
Presenters
- Bob Browne, General Counsel, CCIA NSW
- Gillian Moore, General Manager – Member Support Services, CCIA NSW
