How to Deal with Returns and Refunds
Things may not always go to plan with a product or service purchased from your business or for your business. The Australian Competition and Consumer […]
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ACL (Parks)
Webinar – Changes to Australian Consumer Law
Following a review of the Australian Consumer Law (ACL) in 2017 and several changes to the law since 2018, on 1 July 2021 the financial
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Case Dismissed: Claim for Refund of Occupation Fees
The NSW Civil & Administrative Tribunal has recently dismissed a claim by a long-term casual occupant (the Applicant) for partial refund of occupation fees due
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Australian Consumer Law: Guidance on meanings of ‘Safe’ and ‘Durable’
Following feedback by the Association and other stakeholders earlier this year, CAANZ has recently published guidance for businesses on the meanings of ‘safe’ and ‘durable’
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What’s New at NCAT
There are two new developments at the NSW Civil and Administrative Tribunal (NCAT) that are important for members – a new form to help parties request an
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More Reforms to the Australian Consumer Law
On 26 October 2018 a number of further changes to the Australian Consumer Law commenced. This includes: Clarifying the consumer guarantees in relation to transport
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Australian Consumer Law Penalties to Increase
Legislation has passed Federal Parliament to increase maximum financial penalties under the Australian Consumer Law (ACL). Among other changes, the Treasury Laws Amendment (2018 Measures No.
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Bill to Implement ACL Reforms Introduced into Parliament
The Treasury Laws Amendment (Australian Consumer Law Review) Bill 2018, to implement changes to ACL, was introduced into Parliament on 28 March 2018. The Bill follows
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Changes to Australian Consumer Law on the way
Changes to the Australian Consumer Law are on their way, with increases to penalties already before Parliament in the Treasury Laws Amendment (2018 Measures No.
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Online Reviews: Don’t Get Tripped Up by the Australian Consumer Law
If you encourage your customers to submit online reviews about your business you’ll want to read this.
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