How to Deal with Returns and Refunds
Things may not always go to plan with a product or service purchased from your business or for your business. The Australian Competition and Consumer […]
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ACL (Trade)
Webinar – Changes to Australian Consumer Law
Following a review of the Australian Consumer Law (ACL) in 2017 and several changes to the law since 2018, on 1 July 2021 the financial
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ACCC Report on Consumer & Fair Trading Issues Arising from COVID-19
New figures released by the Australian Competition & Consumer Commission (ACCC) show COVID-19-related consumer reports make up the majority of the 109,446 complaints the ACCC
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Have Your Say on the Consumer Product Safety System
Consumer Affairs Australia and New Zealand (CAANZ) is undertaking a review of Australia’s product safety system under the Australian Consumer Law. On behalf of CAANZ,
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Australian Consumer Law: Guidance on meanings of ‘Safe’ and ‘Durable’
Following feedback by the Association and other stakeholders earlier this year, CAANZ has recently published guidance for businesses on the meanings of ‘safe’ and ‘durable’
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Recap: Changes to Consumer Safety Laws
A reminder that the Gas and Electricity (Consumer Safety) Act 2017 and supporting Gas and Electricity (Consumer Safety) Regulation 2018 started on 1 September 2018. The legislation consolidates separate electricity
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New Mandatory Wording when Warranties are given for Services
If your business provides consumers with warranties against defects for the supply of services, or goods with services, then the warranty document you provide must
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Suppliers and manufacturers – who is ultimately liable?
Under the Australian Consumer Law, suppliers and manufacturers have responsibilities in relation to defective goods. But who is ultimately liable? Click here for a great summary
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What’s New at NCAT
There are two new developments at the NSW Civil and Administrative Tribunal (NCAT) that are important for members – a new form to help parties request an
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New Mandatory Wording when Warranties given for Services
Following changes to the Competition and Consumer Regulations 2010, traders will be required to include mandatory wording for warranties against defects given to consumers for services,
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